VPS (VPS) Group is committed to the importance of after-sales service for the development of the company's business and the establishment of the company's reputation. In response to the different needs and complex working conditions of customers, we provide more professional services to them. Therefore, our company has specifically established "VPS (Jiangsu) Vacuum Equipment Co., Ltd.", rooted in the southern market customers, and opened after-sales service outlets in the south. With high-quality service and a professional team, we face the vast customer group in the south.

Since its establishment in 2015, the VPS (VPS) brand has had a team of 20 excellent pre-sales and after-sales engineers, serving over 500 customers. At the same time, we believe that after-sales service should not only solve customer equipment maintenance problems, but also help customers establish their own equipment maintenance team. Through after-sales service, problem solving can enable on-site maintenance personnel to learn valuable experience, thereby achieving the ultimate goal of stable operation of equipment.

Our company's service methods for project engineering mainly include the following aspects: for sold dry vacuum pumps, our company has a professional maintenance and testing service process to deal with various emergencies. Once safety hazards or sudden machine failures occur, we can solve various equipment problems for customers in the first time, reduce time costs as much as possible, and reduce unnecessary losses for customers.

Our company provides on-site maintenance and repair services to customers nationwide, implementing a 7 * 24-hour after-sales service system. Any equipment related issues can be addressed by calling our after-sales service hotline, and relevant after-sales engineers will provide professional technical services as soon as possible. If on-site handling is required, the company will dispatch an after-sales team to rush to the construction site immediately to troubleshoot the equipment and test run it successfully before ending this maintenance service.

For newly delivered equipment, after the installation and commissioning of the equipment, our company's engineering personnel will stay at the engineering site to monitor the system's operation status and provide on-site training to relevant operators, until it is ensured that the customer's system maintenance personnel have mastered the operation process and have the necessary experience, and can independently complete equipment operation and abnormal situation handling.

Our company requires the staff of the maintenance service department to constantly learn, improve and perfect their technical level, provide the best service to customers, and strictly follow the relevant company regulations and behavioral norms to meet their requirements, and be friendly, enthusiastic, and responsive. The staff of the after-sales department will keep maintenance records and establish repair documents for each maintenance service. Capable of better management and statistics. Our company will adhere to the principle of providing customers with the best service and continuously improve the service, maintenance, and supervision system. The maintenance department leaders will also periodically visit the serviced units by phone to inquire about the job satisfaction of maintenance personnel, which will be an important part of employee assessment. If customers have any dissatisfaction or complaints about the service of maintenance personnel, they can directly report to the maintenance department manager or engineering department manager.

To ensure that each product can perform its best function. The after-sales team established by our company, which provides comprehensive "butler style" support and services, will continue to bring worry free after-sales support to more partners.

VPS has always adhered to the principle of providing the best service experience, creating a "Guardian Alliance" for machinery and equipment, providing "butler style" after-sales service, and helping customers operate with peace of mind.